FAQ
Frequently Asked Questions
Do you need assistance or do you have questions ? Please consult the three categories of commonly asked questions below.
Product FAQ
Poster Printing FAQ
Shipping FAQ
When placing an order for your display and adding a printing option, a button will appear for you to upload your print file. You can then proceed to checkout
To order a poster (without a frame or stand), head to the poster printing category, choose your poster type and size, upload your file and checkout
Absolutely! We print solvent-free, with eco-friendly large format printers. The media options we have selected are very thin and lightweight, yet tear-resistant and durable. Just like our compact poster displays, our posters roll into a compact carton tube and ship with the lowest possible carbon emissions. For more information, please visit our [Eco-Concept page](insert link).
Yes. We print using state-of-the-art large format printers, at the maximum resolution (1440 dpi). Each media type has its own profile, which is calibrated to ensure the highest level of coloraccuracy. We handle posters with care, cut them with precision, and pack them with the necessary protection.
We do not offer a graphic design services at this time. For general guidance please contact us at info@posterdisplay.com.
While the preferred format is PDF, we can print most popular file formats. We recommend sending a document with all elements in CMYK color mode. Make sure the dimension of your file corresponds to the poster printing size (in inches) you’ve selected. Bleed (outside safety margins) is recommended but optional, as we cut each poster manually, with care and precision. The optimal resolution for the images in your document is 300 dpi. To ensure acceptable resolution, we recommend your images to be at least 100dpi. There is, however, no need to exceed 300dpi, since it will not produce any visible difference.
If you would like to return your order, you must do so within 30 days of its arrival. Please follow these steps:
– Retain the original packaging.
– Provide a trackable number for the return label.
– Note that the customer is responsible for return shipping costs.
We currently accept Visa et MasterCard
Yes, we do. During checkout, you will get to choose shipping options with corresponding transit times. Please note that there is a 24 to 48 hour production time, which is excluded when calculating the shipping period.
The free shipping option is automatically applied at checkout for orders totaling $150 or more. Please note that this option is available only for orders within North America.
Shipping costs are calculated at checkout based on your delivery address and cart content. You will be presented with a list of available shipping options.
Upon order confirmation, you will receive an email notification. Additionally, a follow-up email will be sent once your order has been dispatched, including a tracking number and link.
Before contacting us, please ensure to check your spam folder. If you have not received a confirmation, please validate that the address you provided in your account is indeed correct. For assistance, kindly contact us at info@posterdisplay.com with your order details. We will gladly assist you and send the order confirmation promptly
We go the extra mile for our clients’s satisfaction. Please contact us at info@posterdisplay.com with your order number and a detailed description of the issue. Include any relevant details and photos to assist us in providing the best possible resolution.
Choose from our range of poster displays and select from the list of available sizes to customize your frame. We “frame-on-demand”: if you would like to order a frame in a custom size, email us at info@posterdisplay.com and tell us your poster size, the quantity, the finish, and the type of display you’re looking for. We’ll immediately confirm the price and process your order when you are ready.
Yes, Floor stands and Image walls let you display posters of any height, up to the maximum specified. The lower horizontal bar can be freely adjusted to any position, without any tools. For example, if you choose a Floor Stand to display a 24″ poster of any height up to 72″, you could either place a 24×72″ tall banner; or instead, a shorter, 24×36″ poster, which will be displayed at eye-level.
The maximum available dimensions are 48″ x 72″. Additionally, you can connect an unlimited number of panels to create displays of any size using our junction clips. [Link to junction clips]
Our aluminum frames are crafted from 100% recycled materials and are fully recyclable. They were designed with the environment in mind, as a lightweight tension system that would not require any plexiglass or backing. Cut and shipped from our local shop, they are packed in a light and compact tube and assemble in minutes, resulting in the lowest gas emission in the sign industry. For more information, please visit our [EcoConcept page](insert link).
No tools are required for the installation. Generally, all of our products are so simple to use and to assemble that they do not require any tools.
Our poster displays are made of thin, yet rigid, 100% recycled and recyclable aluminum tubes. They also use fully recyclable, yet almost unbreakable Polycarbonate clips. Finally, instead of the disastrous plexiglass and backpanels, they simply use 4 little metal springs (100% recyclable), to present your posters with tension, centered inside the frame. Packaging is strictly minimal, as the displays ship unassembled in small tubes, unlike large plexiglass frames that typically require large amounts of packaging for shipping.
Yes, you can. We offer a wide range of products designed to secure frames to any surface. Our frames can be mounted on walls of any type, glass, metal, various material surfaces, and counters. Please visit our accessories section to find the most suitable product for securing your frame to your desired surface.
Each week, we offer a discount on one featured product. Stay tuned to discover the featured item and take advantage of the special offer.
No, there is no minimum purchase requirement. However, we offer volume discounts on selected items. To qualify for a volume discount, simply select 5 or more of the same item.
Have any other questions?
Don’t hesitate to send us an email with your enquiry or statement
